Like many commuters, I’ve been getting increasingly fed up with the delays and cancellations from Southern Railways, and the lack of information when things go wrong. So I wrote to the company asking what on earth was going on: Dear Sir/Madam, I am writing to complain about the standard of your service in recent months. I use your services on a fairly regular basis between Crystal Palace and London Bridge, and other services to get connections from Clapham Junction. It seems that trains are late, delayed or cancelled on a daily basis, causing myself and many other commuters inconvenience and frustration. It is not just the unreliability of the service, but the information provided. Services are often shown to be on time long after the train was due. This can then change to show the current time, and then that changes again, until it switches to the useless ‘delayed’, and…